Returns Information

We offer a 14 day Returns Policy:

Pre Delivery: You can cancel your order without penalty at any time prior to the goods being dispatched from our warehouse.

If the goods have left the warehouse and cannot be delivered due to reasons beyond our control, return charges of £49 per item will apply. These reasons include, but are not limited to:

  • The customer cancels the order after the items have been dispatched;
  • We are unable to complete the delivery due to access issues;
  • The customer is unavailable or unable to take delivery of the goods.

We are confident that you will be delighted with your furniture. In the unlikely event that you should wish to return an item to us because you have changed your mind, we are pleased to offer a 14 day money back guarantee, commencing the day after delivery.

This means you have the right to cancel your order within 14 working days without charge; the only liability being for return costs of £49 per item.

Should any items be incorrect, damaged or faulty, you should notify us immediately by telephone or email. You will need to provide us with the order details.

Please return the item(s) in the same condition as received and in the original packaging. Once the items have been returned, they will be inspected. You will receive your refund within 30 days of cancellation.

After this 14 working day period, we are unable to accept returns of any items purchased unless faulty.

Evaluation of Faulty Goods: Please bear in mind that you are purchasing a natural hardwood product which, as a result of its inherent characteristics, may require some minor adjustments after reaching the environment of your home. By purchasing our furniture you agree to undertake any simple necessary adjustments yourself. Certain issues will not be deemed as defective or faulty, for example:

  1. On rare occasions, due to extreme climate changes in shipping, doors and drawers may swell slightly making them stiff to open. This issue will normally resolve itself within a matter of days once the timbers acclimate to their new environment; however an alternative remedy may be to move the drawers around. Occasionally the movement may not settle and a small amount may need to be shaved from the bottom of the drawer or door. A simple application of furniture wax will then seal any adjustments.
  2. While every effort is made to match all colours and finishes, wood is a natural product and there may be variations in colour, grain pattern and shade. As is common practice when crafting hardwood furniture, certain degrees of filler may also be used to ensure a uniform finish.
  3. Our furniture is handcrafted from natural hardwood timbers and accordingly there may be slight differences in size between products of the same description. All product dimensions specified by us are approximate.
  4. As each product is crafted by hand, there may be differences in the spacing around doors and drawers; however, this will always be within our quality control tolerances.
  5. We do advise not to place furniture close to heat sources (such as open fires or radiators) or in conservatories without acclimatising it to your house initially; sharp changes in temperature can cause the wood to shrink and expand.  Please bear this in mind when deciding where to position your furniture as we cannot be held responsible for any damage which occurs as a result of this.

Please note these terms do not affect your statutory rights.