Delivery Information

After you have placed your order and we have received full payment a member of the team will call & email you on day of purchase to arrange delivery.  Orders placed after business hours (after 5pm) will be contacted on the next working day. If orders are placed on the weekend i.e Saturday or Sunday then contact will be made on the following Monday. 

We try to delivery as quickly as we can and deliveries should not take any longer than two weeks.  We will always work with the customer to arrange a convenient time and day for delivery.

Free Furniture Delivery

We at The Furniture Emporium offer a free delivery service within a 50 mile radius of our showroom in Leicester ( near Fosse Park ) LE19 2BS.

Free fruniture delivery areas include, but not limited to :

Market Harborough      Oakham
Melton Mowbray      Uppingham
Stamford Loughborough
Hinckley Coventry
Northampton Nottingham

 

 

Please note the following postcodes will require a delivery quote:

AB,BF,BT,BX,DD,DG,DT,EH,EX,FK,G,GY,HS,IM,IV,JE,KA,KW,WY,LL,ML,NE,PA,PH,PL,SA,TA,TD,TQ,TR,ZE

 

Top Tips For Delivery

1. Check measurements of furniture and access to your home

It is vital that you check the measurements of your chosen furniture on our website or in our showroom, and make sure there is adequate doorway and stair access.  In the instance that a non-faulty item has to be returned after dispatch because of reasons beyond the control of Charlie’s Pine (including aborted deliveries by you), you will be subject to return fees of £49 per item.

2.  Walk the route from van to room

Start at the point in your home where the delivery will begin and walk the path that the delivery team will take to carry your new furniture into your room of choice.  Take your tape measure with you - measure any unusual door or ceiling heights or other twists and turns that might cause a problem. Your order will usually be delivered via a large van, so your property must be accessible for this size of vehicle; if it isn’t, please contact us prior to delivery.  Problems can occur with long gravel driveways with tight access so please inform us prior to dispatch if this is the case.

 3.  Be helpful - clear and protect the route from van to room

Please try to make the delivery as easy as possible for your delivery team.  It is helpful if you can be at your residence to accept the delivery; no one knows your home better than you do. If you are unavailable to accept the delivery yourself, there must be someone over the age of 16 at your property to accept the delivery for you.

Remove any tripping hazards, furniture, ornaments or wall fixtures that will restrict the path.  Please note that our drivers are not allowed to remove their shoes due to health and safety reasons.  It is your responsibility to protect your floors and carpets by using materials such as sturdy brown paper secured with masking tape; however, heavier items may require more substantial floor protection.  Please judge what level of floor protection might be needed yourself and ensure that it is properly positioned before the delivery team arrives.  This is particularly important in adverse weather conditions such as snow and heavy rain.

4.  Retain the original packaging and order details

For deliveries within a 50 mile radius of our warehouse, we offer a free delivery and assembly service.  For these deliveries, we will unwrap all items and dispose of all packaging for you.  Please be aware that our delivery team will not unwrap or assemble any items for deliveries over a 50 mile radius from our warehouse as we may use external delivery providers.  If you do require assembly of items outside of our 50 mile free delivery zone, please contact us by telephone or email to discuss your requirements before placing your order; we will do all we can to assist you but please be advised that additional costs may be incurred for this service.  

Our drivers operate to a strict timetable and it is important that any other deliveries that day can be met on time. You must unpack the items as carefully as possible and retain the original packaging until you are completely happy that there are no issues with your order. Please keep all original packaging (unless disposed of by ourselves) and paperwork as you will need to include this in any future correspondence with us.

 5.  Check your new furniture for damage or items missing

We check all items leaving our warehouse prior to dispatch; we will not send any items out which do meet our own high Quality Assurance standards and we ask you to check items upon receipt to ensure that you are completely happy with your purchase.  We do insist that items are checked before the delivery team leaves your home and a delivery form signed to show that you accept the item as we like to leave every customer delighted with their purchase.  Should there be any issues with your order, please inform the delivery team immediately and contact us by telephone or email, and we will endeavour to rectify any issues.

Please note these terms do not affect your statutory rights.